Policy & Conditions
At tryspikedice.com, accessible from TrySpikedIce.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded and how we use it.
If you have additional questions or require more information about our Privacy Policy, contact us at support@tryspikedice.com.
COOKIES AND WEB BEACONS
Like any other website, TrySpikedIce.com uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
THIRD PARTY PRIVACY POLICIES
Tryspikedice.com ‘s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
CHILDREN’S INFORMATION
Because our ice cream contains up to 5% alcohol by volume, TrySpikedIce.com has a minimum age requirement of 21+. TrySpikedIce.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
ONLINE PRIVACY POLICY ONLY
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Tryspikedice.com. This policy is not applicable to any information collected offline or via channels other than this website.
CONSENT
By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.
Shipping & Returns
Shipping & order processing
* Spiked Ice ships nationwide to all 50 states through FedEx and UPS. Orders are shipped Monday through Thursday; we do not ship on Fridays for arrival during the weekend, or on holidays. If you need delivery on Saturday,
* Orders will ship within 2-3 days of selected ship date, and you will receive a follow up email with tracking information once your order has shipped.
* A signature is required upon delivery since our products contains alcohol. Please confirm someone 21+ will be home to receive the package, especially if you’re sending the ice cream as a gift!
* Shipments are packed in an insulated cooler box with dry ice to keep the ice cream frozen for the transit period. Please use caution when unpacking and don't handle dry ice with bare hands. Instead, leave it in the cooler and allow it to evaporate.
* Weather and unforeseen circumstances can delay shipments. Additionally, shipping carriers are experiencing higher than normal volume in facilities across the country. If you are ordering for a birthday or other special event, we strongly recommend selecting a ship date at least one week in advance in case of any shipping delays.
shipping policies
* If your order is delayed in transit, don't worry!! Your ice cream is backed by our "Melt-Free Guarantee." If the ice cream arrives melted because of a carrier delay, we’ll reship your order and do what we can to make it right.
* Spiked Ice is not responsible for delays in delivery times due to incorrect or incomplete addresses.
* If a shipment is returned or requires rerouting due to an incorrect address, the customer will be charged to reship the order.
* A signature is required upon delivery since our products contain alcohol. Shipments that are returned because someone 21+ is not available to sign will be subject to additional charges for reshipment
* Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered.
* Orders may not be cancelled within 48 hours of the ship/delivery date. Please reach out to support @tryspikedice.com if you'd like to cancel your order. Ice cream cakes, sandwiches, gift cards and virtual events are non-refundable.
* It is the customer's responsibility to ensure that the contents of the package are stored in a freezer promptly after delivery.
* Estimated delivery timelines do not take unexpected weather or operational delays into consideration, which may affect shipping and arrival dates.
* Spiked Ice is not responsible for delays due to weather conditions or other natural causes beyond our control. We strongly recommend that you schedule your order to arrive at least one week before your desired usage date to allow for any delays.
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Cancellations & Modifications
* Shipping orrders may not be cancelled within 48 hours of the ship date.
* For local delivery order cancellation or modification requests, please email support @tryspikedice.com or call us at 678-956-9736 and we will do our best to accommodate you.
* Ice cream cakes, sandwiches, gift cards, classes, events and all in-store purchases are non-refundable.
Contact
* Please support@tryspikedice.com with any questions or concerns and a representative from our customer service team will get back to you as soon as possible!
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